Front Desk - Manager with skilled negotiation skills and fluent English
We are looking for an experienced Front Manager who not only has excellent English and is able to work with clients, but is also able to set up automation systems such as Zendesk, and effectively use artificial intelligence technologies to improve the quality of service. Responsibilities: Processing and managing incoming requests from clients via Zendesk (chat, email, phone). Setting up and optimizing Zendesk: creating automated workflows, setting up triggers, macros and automating request routing. Implementation and use of artificial intelligence-based solutions to automate customer support (chatbots, automatic responses, data analysis). Ensuring a high level of service and adhering to business etiquette standards. Upselling to clients when identifying their additional needs. Interacting with the team to improve the quality of service and find solutions for clients. Requirements: Fluent in English (oral and written communication). Experience with Zendesk, ability to set up process automation and AI integration. Knowledge of modern technologies based on artificial intelligence to improve customer experience. High communication skills and ability to work with clients. Responsibility, ability to work in a dynamic environment and find solutions to non-standard problems. Conditions: Work in a dynamic international company. Official employment, competitive salary. Opportunities for professional development in the field of AI and automation. Work schedule: 5/2, from 9:00 to 18:00. If you want to join our team and are ready to contribute to the development of customer service, send your resume to +13473107483
